1. Oral presentation offer important opportunities to put all your communication skills on display, including research, planning, writing, visual design, and interpersonal and nonverbal communication.
2.Arousing Audience Interest, Build Your Credibility, and Preview your message.
3. Unite the audience around a common goal, tell a story, pass around a sample, ask a question, stat a startling statistic, or use humor.
4. Restate your main points, describe the next steps to be taken, and end on a strong note.
5. Consider sending preview study materials ahead of time, keep your presentation as simple as possible, ask for feedback frequently, consider the viewing experience from the audience members' point of view, make sure your audience can receive the sort of content you intend to use, and allow plenty of time for everyone to get connected and familiar with the screen they're viewing.
Thursday, April 1, 2010
Tuesday, March 9, 2010
Chapter 10 Questions: Proposals
1. Provide feedback and other information for decision making plans, operating reports, personal activity report(s).
2.Secondary research is research done previously for another purpose, where as primary research is new research done specifically for the current project.
3.A survey is reliable if it will produce identical results if repeated and valid if it measures what it's supposed to measure.
4.A conclusion is a logical interpretation of facts and other information where as a recommendation suggests what to do about the information.
5.Organizations solicit proposals using a request for a proposal which includes instructions that specify exactly the type of work to be performed or products to be delivered, along with budgets, deadlines, and other requirements.
2.Secondary research is research done previously for another purpose, where as primary research is new research done specifically for the current project.
3.A survey is reliable if it will produce identical results if repeated and valid if it measures what it's supposed to measure.
4.A conclusion is a logical interpretation of facts and other information where as a recommendation suggests what to do about the information.
5.Organizations solicit proposals using a request for a proposal which includes instructions that specify exactly the type of work to be performed or products to be delivered, along with budgets, deadlines, and other requirements.
Tuesday, March 2, 2010
Persuasive Messages
1. Who is my audience? What are my audience members' needs? What do I want them to do? How might they resist? Ar there alternative positions I need to examine? What does the decision maker consider to be the most important issue? How might the organization's culture influence my strategy?
2. When analyzing the audience, you must take into account their cultural expectations and practices so that you do not unintentionally send the wrong message that may come across as unfamiliar or uncomfortable.
3. Emotional appeal relies on feeling or sympathy from the audience to persuade where as is based on reason using analogies and inductive or deductive logic.
4. i. Analogy ii.Induction iii. Deduction
5. The AIDA model is a way of organizing a presentation of a persuasive message into 4 separate phases. The phases are attention, Interest, Desire and Action. The AIDA model is effective when using the indirect approach, allowing you to save your main idea for the action phase. Some of the limitations of AIDA are: AIDA is a unidirectional method that essentially talks at audiences rather than with them and AIDA is built around a single even rather than building mutually beneficial, long-term relationships.
2. When analyzing the audience, you must take into account their cultural expectations and practices so that you do not unintentionally send the wrong message that may come across as unfamiliar or uncomfortable.
3. Emotional appeal relies on feeling or sympathy from the audience to persuade where as is based on reason using analogies and inductive or deductive logic.
4. i. Analogy ii.Induction iii. Deduction
5. The AIDA model is a way of organizing a presentation of a persuasive message into 4 separate phases. The phases are attention, Interest, Desire and Action. The AIDA model is effective when using the indirect approach, allowing you to save your main idea for the action phase. Some of the limitations of AIDA are: AIDA is a unidirectional method that essentially talks at audiences rather than with them and AIDA is built around a single even rather than building mutually beneficial, long-term relationships.
Thursday, February 25, 2010
Chapter 8 Questions
1. Give the bad news, Ensure its acceptance, Maintain Reader's goodwill, maintain organization's good image, reduce future correspondence on the matter.
2.Will the bad news come as a shock?, Does the reader prefer short messages that get right to the point? How important is this news to the reader? Do you need to maintain a close working relationship with the reader? Do you need to get the readers attention? What is your organization's preferred style?
3.Open with a buffer, provide reasons and additional information, Continuing with a clear statement of the bad news,Close on a positive note.
4.A neutral, noncontroversial statement that is closely related to the point of the message. A buffer establishes common ground with your reader. Some believe they are manipulative and unethical because they can be insincere or deceptive.
5.You help maintain focus on the issues at hand and defuse the emotions that come with presenting bad news. This also helps you to justify the decision being made.
2.Will the bad news come as a shock?, Does the reader prefer short messages that get right to the point? How important is this news to the reader? Do you need to maintain a close working relationship with the reader? Do you need to get the readers attention? What is your organization's preferred style?
3.Open with a buffer, provide reasons and additional information, Continuing with a clear statement of the bad news,Close on a positive note.
4.A neutral, noncontroversial statement that is closely related to the point of the message. A buffer establishes common ground with your reader. Some believe they are manipulative and unethical because they can be insincere or deceptive.
5.You help maintain focus on the issues at hand and defuse the emotions that come with presenting bad news. This also helps you to justify the decision being made.
Thursday, February 18, 2010
In-class activity 2 2/18/10
5493 Beechwood Drive
Trenton, N.J. 08608
April 12, 2009
Florida Resort Bureau
1555 Palm Beach Lakes Boulevard
West Palm Beach, FL 33401
Dear Sir:
My wife and I are planning a late September vacation with our two teenage children and would like to obtain some information we saw in your advertisement in the April 2009 issue of Smithsonian magazine.
In addition to the brochures your advertisement promises, I would like to know the following about your Florida resorts:
1. Which resorts are near large cities.
2. Which resorts are reached by public transportation.
3. Which resorts have attractions for teenagers.
4. Do the off-season rates include all of the amenities.
I am also curious about the weather in Florida during September as well as who would be best to contact about concert schedules during the vacation. This information would be very helpful as it would allow us to properly plan our vacation through your agency.
In order to make plans to take time off work, it would be best if we could have the information in at most 2 weeks. Thank you for your time and consideration.
Frank C. Atlas
Trenton, N.J. 08608
April 12, 2009
Florida Resort Bureau
1555 Palm Beach Lakes Boulevard
West Palm Beach, FL 33401
Dear Sir:
My wife and I are planning a late September vacation with our two teenage children and would like to obtain some information we saw in your advertisement in the April 2009 issue of Smithsonian magazine.
In addition to the brochures your advertisement promises, I would like to know the following about your Florida resorts:
1. Which resorts are near large cities.
2. Which resorts are reached by public transportation.
3. Which resorts have attractions for teenagers.
4. Do the off-season rates include all of the amenities.
I am also curious about the weather in Florida during September as well as who would be best to contact about concert schedules during the vacation. This information would be very helpful as it would allow us to properly plan our vacation through your agency.
In order to make plans to take time off work, it would be best if we could have the information in at most 2 weeks. Thank you for your time and consideration.
Frank C. Atlas
In-class activity 1 2/18/10
2.
I recently purchased your "Negotiator Pro" software for my computer at a local business supply store. Unfortunately, when I attempted to use the CD, it failed to work properly. I attempted to return the disk to the store, however, since it had been previously opened, they were unable to issue a refund. I was directed to contact you directly in order to obtain a version that would work with my computer or a refund. I would like to remain a customer of yours by obtaining the correct copy of the CD.
Please send me any information possible to the address on the letterhead. If you are unable to replace the disk, please refund me the purchase cost if possible. Thank you for your time and consideration.
I recently purchased your "Negotiator Pro" software for my computer at a local business supply store. Unfortunately, when I attempted to use the CD, it failed to work properly. I attempted to return the disk to the store, however, since it had been previously opened, they were unable to issue a refund. I was directed to contact you directly in order to obtain a version that would work with my computer or a refund. I would like to remain a customer of yours by obtaining the correct copy of the CD.
Please send me any information possible to the address on the letterhead. If you are unable to replace the disk, please refund me the purchase cost if possible. Thank you for your time and consideration.
Friday, February 12, 2010
Thursday, February 11, 2010
MEMORANDUM
TO: Professor Walwema
FROM: Larry King
SUBJECT: Netiquette Guidelines
DATE: 11 February, 2010
As business communication becomes more and more important everyday, it is essential to understand the proper etiquette when using electronic communication. Below are some important guidelines to consider when carrying out email communication.
When writing business emails, it is important to use effective subject headings. First, the subject heading used needs to accurately convey the topic of the email. When emails are received in the business world, many of them will be ignored do to a useless subject line. In order to catch the readers attention, having a informative and interesting subject line is essential.
-New York State School Counselors Association Netiquette Policy
Tone and voice in email communications is also very important. The wrong use of tone can cause the reader to receive the wrong message. For example, it is important to never use all caps in an email, this conveys shouting to the reader. It is also important to consider the wording and order of words in sentences in order to convey the correct message.
-A Beginner's Guide to the Internet, First Edition, January 1992
Privacy is also a big issue with email communications. You must always assume that the communication taking place is entirely public. Never place any information in an electronic format that would embarrass you or anyone else. Along with protecting your own privacy, it is also important to protect the privacy others involved in the communication.
-IBM Issues Employee Conduct Rules For Second Life
TO: Professor Walwema
FROM: Larry King
SUBJECT: Netiquette Guidelines
DATE: 11 February, 2010
As business communication becomes more and more important everyday, it is essential to understand the proper etiquette when using electronic communication. Below are some important guidelines to consider when carrying out email communication.
When writing business emails, it is important to use effective subject headings. First, the subject heading used needs to accurately convey the topic of the email. When emails are received in the business world, many of them will be ignored do to a useless subject line. In order to catch the readers attention, having a informative and interesting subject line is essential.
-New York State School Counselors Association Netiquette Policy
Tone and voice in email communications is also very important. The wrong use of tone can cause the reader to receive the wrong message. For example, it is important to never use all caps in an email, this conveys shouting to the reader. It is also important to consider the wording and order of words in sentences in order to convey the correct message.
-A Beginner's Guide to the Internet, First Edition, January 1992
Privacy is also a big issue with email communications. You must always assume that the communication taking place is entirely public. Never place any information in an electronic format that would embarrass you or anyone else. Along with protecting your own privacy, it is also important to protect the privacy others involved in the communication.
-IBM Issues Employee Conduct Rules For Second Life
Reworked Email
To: sarah@work.net
From: bill@work.net
CC: jim@work.net
Subject: Training Trip Funds
Sarah,
I need to find some information on funding for a training trip I would like to take part in. Do you know how I can contact for this issue?
Thank you,
Bill
From: bill@work.net
CC: jim@work.net
Subject: Training Trip Funds
Sarah,
I need to find some information on funding for a training trip I would like to take part in. Do you know how I can contact for this issue?
Thank you,
Bill
Thursday, February 4, 2010
Tuesday, January 26, 2010
Best Baby Gear
Best Baby Gear, our e-tailing company, specializes in only the very best products of newborns, infants, and toddlers. We are constantly in search of products that meet our quality standards, which we then place on our award-winning website, www.bestbabygear.com. When selecting products to place on our website, we consider a variety of quality checks to ensure that the needs of our customers are met. After careful consideration, we have concluded that your product meets our quality standards and we would be pleased to add it to our available product list.
Thursday, January 21, 2010
Audience Profile
Question #7: The audience for this specific scenario would be the appliance dealer who has apparently not paid there outstanding debt to the appliance manufacturer. In this situation, the audiences attitude toward the issue at hand may be very negative. However, the appliance manufacturer needs to successfully relay the consequences of not paying their bill.
Question #8: The audience for this scenario would be a very wide range of customers who might be interested in purchasing a high-definition television at a reduced price. For this scenario, the audience is likely to have a very positive attitude towards the message being received. Here, the audience must know the specific details of the sale as well as how to go about taking advantage of the reduced priced items.
Monday, January 18, 2010
Chapter 1
After reading and reviewing chapter 1 of the text, it is interesting to see how many different aspects are included in the process of business communication. Whether it is internal communication or external communication, many guidelines must be filled to ensure that the communication is efficient and effective. By presenting the information you would like to get across in a concise and practical way, your audience will be able to decipher and act upon the ideas you present. Although each of these points are important to consider, you also must consider the cultural context of the audience to which you are presenting your information. If you are not sensitive to different cultures that may be present in your audience, the information you are trying to present may be lost due to a lack of being prepared for your audience. Each of these points must be followed to undergo successful business communiation.
Thursday, January 14, 2010
Monday, January 11, 2010
Class Expectations
As I enter this class, I hope to learn more about professional writing. Since high school, we have been taught one way and one way only on how to write and format our writing. As we get older and begin to get exposed to the professional environment, learning new writing skills is very important to our success. Learning the proper communication skills in the professional business environment can mean the difference between success and failure. I hope that this class will help me develop my business writing skills even further.
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