1. Give the bad news, Ensure its acceptance, Maintain Reader's goodwill, maintain organization's good image, reduce future correspondence on the matter.
2.Will the bad news come as a shock?, Does the reader prefer short messages that get right to the point? How important is this news to the reader? Do you need to maintain a close working relationship with the reader? Do you need to get the readers attention? What is your organization's preferred style?
3.Open with a buffer, provide reasons and additional information, Continuing with a clear statement of the bad news,Close on a positive note.
4.A neutral, noncontroversial statement that is closely related to the point of the message. A buffer establishes common ground with your reader. Some believe they are manipulative and unethical because they can be insincere or deceptive.
5.You help maintain focus on the issues at hand and defuse the emotions that come with presenting bad news. This also helps you to justify the decision being made.
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