MEMORANDUM

TO: Professor Walwema
FROM: Larry King
SUBJECT: Netiquette Guidelines
DATE: 11 February, 2010


As business communication becomes more and more important everyday, it is essential to understand the proper etiquette when using electronic communication. Below are some important guidelines to consider when carrying out email communication.

When writing business emails, it is important to use effective subject headings. First, the subject heading used needs to accurately convey the topic of the email. When emails are received in the business world, many of them will be ignored do to a useless subject line. In order to catch the readers attention, having a informative and interesting subject line is essential.
-New York State School Counselors Association Netiquette Policy

Tone and voice in email communications is also very important. The wrong use of tone can cause the reader to receive the wrong message. For example, it is important to never use all caps in an email, this conveys shouting to the reader. It is also important to consider the wording and order of words in sentences in order to convey the correct message.
-A Beginner's Guide to the Internet, First Edition, January 1992

Privacy is also a big issue with email communications. You must always assume that the communication taking place is entirely public. Never place any information in an electronic format that would embarrass you or anyone else. Along with protecting your own privacy, it is also important to protect the privacy others involved in the communication.
-IBM Issues Employee Conduct Rules For Second Life